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Support Services

Our Support Service is a fully inclusive option for customers who need support by those able to technically assist should any ostacles arrise. You can even have your own didicated Maintenance team. You can purchase this monthly service even after you’ve installed a system and didn’t take this option up at first. Take a look at our service plans below and contact us to talk about your requirments.

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SERVICE PLANS - DEDICATED TEAM

Service plans



1

2

3

 

SaaSuna

Support as a Service

SaaSomega

Advanced Support as a Service

SaaSAlpha

Pro Support as a Service

Personal Account Manager  
Support Helpline Weekdays n/a
Dedicated Helpline Number 24/7    
TrackGUI Training
TrackGUI Refresher Training    
TrackGUI optimisation  
Remote Maintenance check-up
Remote Software Dignostics
On-site Diagnotics    
Maintenance Service Included  
Dedicated Maintenance Team    
Advisory Assessments
(for upgrading or improving units)

Dedicated Team

Our best Support Service Plan, Alpha, entitles you to a dedicated team. This means you’ll know the people you’re working with, personally. We’re interested in building long-term relationships, enabling the projects we create with our customers to truly exceede expectations. Creating a smooth and comfortable working environments, built around trust are our main goals when entering these partnerships.

It also means you’ll always have access to your Account Manager 24/7, and never be without help or technical advice when you most need it. We’ll put together a dedicated team of Engineers for your specific project which will carry out your tailored maintenance regime and adivise you on anytechnical support you may have, utilising the world most advanced minds in the industry.

We intend to go the extra mile with every project, excluding none, so if you have extra requirments you need fulfilled within your support plan, we can arrange this for you.

If you would like to adopt a Support Service Plan with your tracking equipment, please contact to one of our representatives for more information and a quote.

Contact




Comtech Ground Systems UK Office
1 Beechwood, Chineham Business Park,
Lime Tree Way, Chineham, Basingstoke, Hampshire RG24 8WA, UK.

Comtech Ground Systems US Office
6181 Chip Ave. Cypress, CA, 90630, USA.

Tel: +44 (0)1252 724274 (UK)
Tel: +1 310 214 5500 (USA)
sctsales@comtech.com

Enquiry


FIND US:  Comtech Ground Systems, 1 Beechwood, Chineham Business Park, Lime Tree Way, Chineham, Basingstoke, Hampshire RG24 8WA.